Your trusted local telecom engineer with over 30 years experience!
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FAQs

FAQs

POPULAR QUESTIONS

Whether your wifi is slow or you have cut through your telephone cable during a spot of DIY, we'll find the solutions to fix your issue.

TELEPHONE ISSUES

My phoneline is making a crackling noise, what could be causing this?

A crackling phoneline is mostly caused by a faulty connection in the line feeding your property. This can be due to factors such as damage to cables from rubbing against tree branches, damp sockets and corroding connections.

To assess whether the fault is outside your premises (Openreach’s responsibility) or inside (your responsibility) it is possible to test this if you have a master socket with a split front. Simply plug a telephone directly into the test socket and if the crackling sound disappears then the fault is within your property. Get in touch with me and I will find and repair the fault. If the noise persists when the phone is plugged into the test socket, then the problem most likely lies within Openreach’s network.

That being said, it’s a good idea to contact me for advice before getting in touch with Openreach, as sometimes the fault could still be located within your property and a visit from Openreach would be chargeable either way.

If you don’t have a split front master socket, I can establish whether the fault is internal or external, just give me a call and we will organise an appointment for a time convenient to you.

Can you fix a fault on my line if it’s proved to be in the BT network?

Unfortunately not. If I visit your property and prove the fault sits within the Openreach network then you will have to report this to your service provider. Although I am an ex-BT engineer, I am no longer employed by BT so I am not permitted to carry out work on their network. However, I am always happy to help customers get in touch with their provider, as navigating the automated call centres can be quite challenging!

Will I be charged by BT if the line fault is proved to be within their network?

Once I have proved that the issue is within the Openreach network, generally speaking, no  charges will be administered by Openreach or your service provider. However, if damage has been caused to their network within your land  – for example if a cable has suffered damage due to a tree on your land or a vehicle you own then they may charge for replacing the cable right back to the telegraph pole.  Sadly this is beyond my control, but I will give appropriate advice upon inspection.

My phoneline is dead/crackling, but my provider says the line tests ok. How is that possible?

Quite often the line test that your service provider carries out will not pick up all potential faults, so it can produce inaccurate results. The best thing to do is for me to test the line from your property back to the telephone exchange. This will provide a more accurate test and establish whether the fault location falls within your area of responsibility or your service provider’s. If it is outside of your area of accountability, I am more than happy to assist you with reporting the fault to your service provider.

BROADBAND QUESTIONS

My broadband is slow even if I am not using wireless. What is the reason for this?

There could be a few factors impacting on the speed of your broadband. It might be that the area you live in is not optimised for ‘superfast broadband’. Open reach is working to extend its high-speed network to rural areas, but this takes time and, of course, money. The British government and local authorities are contributing towards the cost to aid the development of faster broadband in remote locations.

A faulty telephone line may also be to blame for slow or intermittent broadband. Please see FAQ regarding faulty phonelines to understand possible explanations for this.

I have several telephone sockets in my property, which one should I plug my router into?

It is always advisable to connect your router to your master socket (this is where the main line feeds into your property). If your master socket is not in a practical location on your premises, it is possible to move your master socket. Contact me for a no obligation quote.

WIFI PROBLEMS

Why is my wifi signal weak/non-existant in certain parts of my house?

There could be a number of reasons for wifi interference that is causing your wifi to be weak or unreliable. Do you live in an old property? If so, your wifi signal may not be able to penetrate through the thick walls and is therefore being blocked. Large properties are also prone to the same issue due to there being more physical barriers such as walls, floors and metal structures.

In both of these situations it is important to check that your router is positioned in the most central location possible in your home to ensure optimum coverage.

Household electrical items can also cause interference with wireless. Devices such as microwaves, cordless phones and baby monitors can disrupt wifi signal and the closer your router is to these items, the more likely you are to experience wifi issues when they are actively being used.

It may be that it is necessary to move your master socket or to add an additional socket to allow you to best position your router. I can advise on this and carry out any installations I deem appropriate after discussing your requirements with you.

 

My router is located in the best possible position in my property, but my wifi signal is still weak. Is there anything else I can do?

If you have tried relocating your router to a different spot (even a few feet can make a difference!), elevating your router to a higher position (signal may be better on a table than the floor) and ensured that the router’s antenna is sitting vertically, then it is worth getting in touch to see how I can help. There are a number of solutions I can offer, from additional access points and wifi-extenders to Powerline adapters, please contact me so that we can discuss the best options for your premises.

Why is my wireless internet connection slower than using a wired connection to my router?

To obtain a top-speed internet, a wired connection to the router is always recommended. The wifi receivers that are built in to many wireless devices such as laptops and tablets are only able to process internet speeds of up to 40mb.

GENERAL QUERIES

Which areas do you cover?

Since 2002 Telecom Services has been helping homeowners and businesses across North Yorkshire and beyond. We cover Bedale, Boroughbridge, Darlington, Easingwold, Harrogate, Knaresborough, Malton, Middlesbrough, Northallerton, Pateley Bridge, Pickering, Redcar, Richmond, Ripon, Stockton, Stokesely, Thirsk, Whitby, Yarm, York – to name but a few!

What are you usual working hours?

My usual working hours are 9am to 5pm Monday to Friday, but I am flexible and will always do my best to accommodate work outside of these times where requested. Please get in touch so we can organise for work to take place at a time that is convenient to you.

How long have you been working in telecoms?

Over 30 years! Telecom Services has been helping residential and commercial customers with a vast variety of telephone, broadband and wi-fi repairs and installations since 2002. Prior to this, I worked for BT as a telecommunications engineer for over 14 years. Throughout this time, I came across pretty much every type of fault, installation and setup in this line of work and therefore gained a great deal of problem solving experience.

What forms of payment do you accept?

We take cash, cheque and bank transfer. There is no VAT charged, full payment is requested on completion of work agreed.